- Returns & Exchanges -

Returns

Medusa’s Heirlooms would like you to be satisfied with your purchase and will gladly accept returns for items purchased through our website. www.MedusasHeirlooms.com purchases cannot be returned in-store. If you would like to return an item, simply complete the return form included with your shipment. Pack the item(s) to be returned, along with the return form, in the original packaging. Peel off the return label and adhere it to the top of the original shipping label. Returned packages must be returned prepaid, to the address on the return label, within 60 days of purchase. returns must be sent back via ups, fedex or certified usps mail. MedusasHeirlooms.com is unable to refund shipping charges. You will receive a confirmation email once we receive your package and process your return.

Exchanges

If you would like to exchange an item purchased from www.MedusasHeirlooms.com, please complete the exchange portion of the return label included with your shipment. Pack the item(s) to be exchanged, along with the exchange form, in the original packaging. Peel off the return label and adhere it on top of the original shipping label. Exchanges must be returned prepaid, to the address on the return label, within 60 days of purchase. Returns must be sent back via ups, fedex or certified usps mail. www.MedusasHeirlooms.com is unable to refund shipping charges from your original order, however new shipping charges will not apply for your exchange. You will receive a confirmation email once we receive your package and process your exchange.

If you require further assistance, email us at returns@medusasheirlooms.com